Returns & Refunds Policy

Effective September 17, 2026

All sales are final

Because each artwork is unique or made in a limited edition, all sales are final. The gallery does not offer refunds, exchanges or credit when you change your mind.

We show this policy before you pay: at checkout on our website, and on your invoice and at the gallery for other purchases. Commissioned works are made to your order and are also final. You are entitled to a refund in these situations:

• the artwork arrives damaged or is lost in transit;
• the artwork is materially different from its description, or a commissioned work is materially different from what we agreed;
• the artwork is not by the artist named in its description;
• you cancel a deposit within its cancellation window, as the deposit terms below explain;
• the gallery cancels your order, or cannot deliver it, for a reason that is not your fault;
• we cannot ship within the time we promised and you choose to cancel;
• you return an edition work within 30 days under the California or New York disclosure rules described in our Terms of Purchase;
• you cancel within three business days a purchase of $130 or more made at an art fair or another temporary location; or
• the law requires a refund.

Nothing in this policy limits any right you have under law, or your right to dispute a charge with your card issuer or bank.

Damage or loss in transit

Contact us within five days of delivery with photographs of the artwork, the packaging and the shipping label, and keep all packaging, because the carrier may need to inspect it.

We will then discuss the options with you. With your agreement, a qualified conservator can restore the artwork at our cost. Otherwise we will collect the artwork and refund the full price, tax and shipping you paid. If an artwork is lost in transit, we refund everything you paid.

An artwork that is not as described

If an artwork is materially different from its description, for example in its medium, size, edition or condition, contact us within five days of delivery with photographs. We will arrange and pay for its return and refund the full price, tax and shipping you paid.

Differences in color or appearance caused by photography or your screen, and the natural variations of handmade works, are not material differences.

Authenticity

If an artwork is not by the artist named in its description, our authenticity guarantee in the Terms of Purchase applies: we refund the full price, tax and shipping you paid when the artwork is returned with good title and in the condition in which it was delivered.

Cancellations and deposits

You may cancel an unpaid order at any time. Once you have paid in full, the sale is final, except as this policy provides.

You may cancel for a full refund of your deposit within three business days after paying it, or until three business days after the gallery sends your crating and shipping quote, whichever is later. After that, a deposit paid by card is non-refundable if you cancel or do not pay the balance by its due date. A deposit paid by ACH bank transfer, check or wire stays refundable until you pay the balance.

Any deposit, including a card deposit, is refunded in full in the situations listed above. The gallery never charges a cancellation fee in addition to a non-refundable card deposit.

How returns work

Please do not send an artwork back until we have agreed the return with you in writing. For a return this policy covers, we arrange and pay for packing, shipping and insurance. Return the artwork in the condition in which it was delivered, apart from any damage you reported, together with its certificate and any other documents.

Refunds

We send refunds to your original payment method within seven business days after we receive the returned artwork, or, when no return is needed, after we agree the refund or cancel the order.

• Card: after we send the refund, it usually appears on your statement within 5 to 10 business days, or the original charge may disappear.
• ACH bank transfer: refunds take at least three business days to reach your account. Bank refunds through our payment processor are available for 180 days after the original payment; after that, we refund by check or wire.
• Check or wire: we refund by check, or by wire to an account you confirm with us directly.

Refunds cover the amounts you paid for the artwork, tax and shipping as this policy describes. Your bank’s own fees, such as wire or currency conversion fees, are not refundable.

Questions

Contact us with your order number at art@aldocastillogallery.com, or write to Aldo Castillo Gallery, 634 5th Avenue South, Naples, Florida 34102. If there is a problem with a charge, please contact us first so we can resolve it with you directly.